Commonwealth Bank outage: Customers left cashless | Australian Markets
Commonwealth Bank clients have been left with out entry to their money because the financial establishments online cost providers crashed on Friday.
Customers making an attempt to switch funds via the CommBank app or the bank’s InternetBank service via PayID are reporting seeing a “spinning wheel of death” earlier than an error message is produced.
“You may be unable to make transfers between your accounts or pay someone using PayID or BSB and account number in NetBank and the CommBank app,” a message within the app mentioned.
“Thanks for your patience.
“We are sorry for the inconvenience.”
Customer who received to the ultimate stage of transferring funds have been met with a second message saying the cost “may have failed”, warning them not attempt to make the cost again immediately.
“This payment may have failed,” the message reads.
“Before you try again, wait a few minutes and check your account.”
It seems the problem started round 11am AEST, with the problem nonetheless effecting buyer after lunch.
User’s have been fast to report the outage on common outage web site Down Detector and on social media.
“Bloody Commonwealth Bank app issues on a Friday ffs,” one fuming buyer wrote.
“Transfers are down again,” one other vented.
Although CBA didn’t present an replace to clients via its official channels, it seems the problem was resolved a few hours after it was first reported, with circumstances dropping on Down Detector.
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