Rest fills chief member post after 6-month search | Australian Markets

Australian superannuation fund, Rest, has appointed Simone Van Veen as its new Chief Member Officer, succeeding Deborah Potts who departed the fund in December final yr.

A seasoned financial companies and banking skilled, Van Veen brings over 25 years of industry expertise and dealing carefully with members to the function at Rest. Her earlier roles embrace Chief Member Officer at Bank First in Melbourne and in a number of senior member expertise roles throughout a 15-year time period at National Australia Bank.

Rest chief govt, Vicki Doyle, welcomed Van Veen to the fund’s management group and thanked Andrew Ford, General Manager, Brand and Member Experience, for stepping in as Interim Chief Member Officer after Potts first stepped down from the function.

“We are dedicated to simplifying the experience of super for our 2 million members and empowering them to shape a future where they can reach their best-possible retirement outcomes. Our ambition is to support our members through easy and seamless digital experiences, alongside the right advice, tools and products,” she stated.

“We goal to be digital leaders within the super industry and are proud that 1 million Rest members have now downloaded our Rest App and that we’re among the many first to offer our members the comfort of a digital member card.

“Simone brings a extremely business focus to Rest, alongside deep digital expertise, that’s anchored in robust management expertise and customer-centric values. Simone’s appointment helps Rest’s concentrate on our members, whereas additionally recognising the significance of our strategic associate and employer relationships at a essential juncture for Rest and the superannuation industry more broadly.

“We are delighted to welcome Simone to the Rest team and are excited to work with her to achieve our mission to make super simple for our more than 2 million members. I’d like to acknowledge and thank Andrew for stepping in during the past 6 months and leading our Member team as they continued to simplify super for our members.”

Van Veen will start within the function from 25 August, primarily based in Melbourne.

“Superannuation is central to shaping the future of working Australians,” she stated.

“It’s a privilege to be joining Rest as Chief Member Officer and lead a team with a well-earned reputation for championing members.”