Virgin Australia to refund 61,000 passengers for | Australian Markets
Virgin Australia is offering refunds to more than 60,000 passengers who have been overcharged for itinerary adjustments, courting back to April 2020.
The Australian Competition and Consumer Commission has been notified and can decide if any further actions are required.
In a assertion on its web site on Thursday, Virgin stated the difficulty occurred when tickets have been repriced in response to passengers requesting itinerary adjustments between April 21, 2020 and March 31, 2025.
“In response, we immediately launched an internal investigation to understand what happened, the impact on our guests and took a number of actions to prevent this from occurring in the future,” Virgin stated.
The airline has employed Deloitte Australia to speed up the claims course of for the 61,000 impacted passengers, who can be ready to make a declare for up to 12 months. The average refund for every traveller is about $55.
A Virgin spokeswoman stated it “sincerely apologise” to passengers who have been overcharged.
“We . . . have launched an itinerary change claim program under which all eligible guests are being proactively contacted to process their refunds,” she stated.
“We have undertaken a range of actions to prevent this from reoccurring in the future, so our guests can be confident when making changes to their bookings.”
It’s understood Virgin found the error when it examined an improve of its reserving and ticketing system.
The pricing error comes as Virgin’s US mother or father Bain Capital prepares to get the airline back on to the Australian Securities Exchange.
But the company’s plans to record comes during market turmoil attributable to US President Donald Trump’s trade struggle.
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