Zurich appoints new claims excellence lead | Australian Markets

Zurich has signalled its renewed concentrate on claims strategy and transformation with the appointment of Morris Garsin as Head of Claims Excellence for Australia and New Zealand.

Commencing within the new function from August, Garsin joins from Suncorp the place he’s presently Head of Home Claims and works intently with claims arising from natural hazards and susceptible clients.

Garsin brings over 20 years of expertise in financial providers, significantly in life and basic insurance coverage. He will work intently with the claims staff to develop Zurich’s engagement with technology to improve buyer claims experiences and outcomes.

“I am delighted to welcome Morris to the claims team and look forward to the valuable insights and leadership he will bring,” Matt Paterson, Chief Claims Officer at Zurich, stated.

“Claims is our moment to deliver on the promise we make to our customers. As Head of Claims Excellence, Morris will be responsible for ensuring we uphold and continually improve Zurich’s customer-centric claims approach, which centres on care and empathy.”

“Morris will also play a pivotal role in accelerating our investment in claims technology, including utilising, where appropriate, Artificial Intelligence (AI), which we are already seeing provide significant benefits across claims management timeframes, vulnerable customer identification and data processing.”